Terms & Conditions
- A 50% non-refundable deposit is payable upon placing your order.
- Cancellation after signing the proofs for your order may still incur costs if work has begun on your order. Any amount incurred over and above the 50% deposit will be invoiced to the client.
- Goods will be despatched after full payment has been received.
- Signing the proofs for your order (or an email confirmation) confirms that you are happy with the wording, spelling and design.
- Faulty or incorrect goods must be reported within 48 hours of receipt. Replacement goods or a refund will be offered only if they are faulty or incorrect as a result of an error on our part. Goods damaged in transit will be claimed for against the carrier, it is therefore essential that the packaging is retained as proof of mishandling – it is advisable to take photographs of any damage to the outside of the packaging before opening the package.
- Changes may be possible once the order has been placed and proofs signed/agreed, however this will incur costs which will be discussed and agreed at the time of making the change(s).
- Delivery will be sent via a Royal Mail service which is tracked and requires a signature, or via an alternative delivery company on a signed for service if it proves to be significantly cheaper. Rush orders can be sent via a faster service if required. The full cost of packaging (including time taken to process the packaging), delivery and insurance will be payable by the customer.
- We take your privacy very seriously and will never share your personal information with any third parties unless given permission by you in writing to do so. We may, however, contact you by email with information and other Lilguy news. By entering into email correspondence, requesting a sample or placing an order you agree to this – you can unsubscribe from these emails at any time.
- Please be aware that all of the orders we make may be photographed and feature on our blog, website and social media sites unless specifically requested otherwise by you. All contact details will be hidden and some items will not be used until after your big day – no spoilers from us!
- Any artwork, design or image created by Lilguy Designs remain the copyright of Lilguy Designs, including all photographs of products, and may not be reproduced in any form without prior consent in writing by us.
Please note that all stationery is handmade and whilst every effort is taken to ensure extremely high standards there may be very slight variations within the order.